Hotel Communication Specialist EFZ

Your training at the Deltapark Vitalresort

Are you fascinated by the hotel industry and interested in the interrelationships within a business? Are you very communicative, articulate and have an understanding of guests' needs?

As a Hotel Communications Specialist, you will be familiar with processes in the various departments and be able to lend a hand wherever necessary. You will work in the kitchen and housekeeping at the start of your training to learn how things function behind the scenes. Then, you'll be ready for the front of house and work in service and - for the majority of your training - at reception.

Explanation at the reception of the Deltapark Vitalresort

Requirements

Enjoy contact with people
Networked thinking
Team player
Resilience and flexibility
Intermediate year advantageous
Secondary school level A, good grades in German, English, and French
Willing to work irregular hours, evenings, and weekends

Training Programme

During your training, you will gain insight into many different departments in our hotel. After three years of training, your experience will be complete and you will know exactly what is needed to ensure a perfect hotel stay. At the beginning of your apprenticeship, you will be trained and work shifts in housekeeping and the kitchen. In housekeeping, you will discover what is important when cleaning rooms, and in the kitchen you will learn cutting methods, cooking, and the preparation of simple dishes. Armed with the basics, you will be ready for direct contact with guests and work in service. In addition to the basic rules of service, you will learn how to pour wine and serve guests professionally. In the second and third year, you will mainly work at reception. As a hotel communications specialist, you will take reservations, deal with guest requests, answer emails and write invoices. You will also gain insight into our marketing and human resources department.

To the programme

Information about the hotel at the reception of the Deltapark Vitalresort

Good to know

Vocational School

The vocational school lessons and the inter-company courses take place as a block course (a total of 10 courses of 4-5 weeks each) at the Regina school hotel in Interlaken. During the block course you live in the school hotel and attend classes from Monday to Friday. Each block course costs approx. CHF 1,000 for student accommodation and meals.

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Salary

1st year of apprenticeship CHF 1,070 per month

2nd year of apprenticeship CHF 1,350 per month

3rd year of apprenticeship CHF 1,600 per month

Available Apprenticeships

Future perspectives

Shortened second apprenticeship as Catering Specialist EFZ, Chef EFZ
Professional examination as Chef de Réception with Federal FA
Study at a hotel management school to become a Dipl. Hôtelier/Restaurateur HF

Two receptionists work together at the reception desk