Do you have any questions?

To help you enjoy your stay to the fullest and find your way around our hotel, you will find answers to frequently asked questions on this page.

Didn't find the answer you were looking for? Then do not hesitate to contact us

Check-in & Check-out

When can I check in?
By when do I have to vacate the hotel room?
Can I leave my luggage at the hotel before check-in or after check-out?


Is parking available at the hotel?
Is there a charge for parking?
Is there a charging station for electric cars?

Public transportation

Is the hotel well connected to public transportation?

Hotel room

Do all hotel rooms have a view of Lake Thun?
Can an additional bed be placed in the room?
How often will my room be cleaned?
Does the hotel have power adapters/euro converters?
Is there a safe in the hotel?


Does the hotel offer a luggage service?
Does the hotel offer a laundry service?
Does the hotel offer a wake-up service?
Does the hotel offer a sewing service?
I forgot my toothbrush, can you help?


When is breakfast served?
Is breakfast included in the room rate?


What are Deltaspa's opening hours?
Are bathrobes and slippers available in the hotel?
Can I use the wellness area before check-in or after check-out?
Can external guests use the Deltaspa?


When is lunch served?
When does dinner service start?
Is half board available?
Can external guests eat in the restaurant?
Is a table reservation necessary?

WLAN & Business Corner

Does the hotel have WiFi?
Is there a business corner in the hotel?


Can I hire bicycles or bikes?
Can I hire motorboats?


Can I bring my dog?
Can I bring my dog go to the restaurant?
Can my dog stay in the hotel room alone?

Do you have any further questions?

Haven't found the answer to your question? Then contact us, we will be happy to help you.