FAQ | Deltapark Vitalresort

Check-in & Check-out

When can I check in?

Room occupancy is guaranteed from 03:00 pm.

By when do I have to vacate the hotel room?

We kindly ask you to vacate your room by 11:00 am on the day of departure at the latest. Late check-out is possible subject to availability and at an extra charge. Please contact reception the evening before to clarify the possibilities.

Can I leave my luggage at the hotel before check-in or after check-out?

Yes, please bring your luggage to reception. Your luggage can be safely stored here.

Is there a shuttle service?

We will be happy to pick you up from Spiez or Thun station free of charge on request. On the day of departure, we will also take you to the train station in Spiez or Thun free of charge. Please book a transfer at least 1 day before departure.

Is the reception available 24 hours a day?

Yes

Parking

Is parking available at the hotel?

Yes

Is there a charge for parking?

All outdoor and indoor parking spaces at Deltapark are available at reduced rates. Outdoor parking spaces are charged at CHF 5 per night for hotel guests. Garage parking spaces cost CHF 10 per night. All outdoor parking spaces are free of charge for direct bookers.

Is there a charging station for electric cars?

Yes, the hotel has two parking spaces with charging stations for electric cars.

Public transportation

Is the hotel well connected to public transportation?

The bus stop "Gwatt Deltapark" on line 1, which takes you to Thun or Spiez, is located on the main road. With our "Panoramacard" guest card, which you receive free of charge at check-in, you can use the entire bus network in Thun and Spiez free of charge.

To the bus timetable

Hotel room

Do all hotel rooms have a view of Lake Thun?

No. There are also rooms with mountain, park or garden views.

Can an additional bed be placed in the room?

We are happy to provide you with an extra bed for an additional charge, provided there is enough space in the room. For fire safety reasons, no more than three people may stay in one room.

How often will my room be cleaned?

Your room is cleaned daily. If you would like to skip room cleaning one day and make a contribution to climate protection, please use our Green Choice module in the digital guest directory.

Is there a safe in the hotel?

All hotel rooms are equipped with a safe, with operating instructions printed on the inside of the door. Electronic devices can be charged in most safes (special plug). No liability is accepted for valuables, cash or checks stored in the rooms.

Can I get another pillow or a second blanket?

Yes, we offer you a selection of different pillows. You will find a neck pillow (Ergotop) made of natural rubber, a pillow with plant fibers and down pillows on your bed. For other pillows or blankets, please contact reception.

Breakfast

When is breakfast served?

Monday to Saturday: 06:30 am to 10:30 am
Sunday: 07:30 am to 10:30 am

Is breakfast included in the room rate?

Yes

Restaurants

When are lunch and dinner served?

Lunch is served in the Delta restaurant from 11:30 am to 01:30 pm, in the evening the restaurant is open from 06:00 pm.

The 4-course dinner is served from 06:00 pm.

The 1st seating at the Deltaverde Thai Cuisine restaurant starts at 05:30 pm.

Is half board available?

Yes, as a hotel guest you can enjoy our 4-course dinner at the Delta restaurant. Half board can also be booked at the Deltaverde Thai Cuisine restaurant.

Can external guests eat in the restaurant?

External guests are very welcome in the Delta Restaurant and the Deltaverde Thai Cuisine Restaurant.

Is a table reservation necessary?

We recommend that our guests reserve in advance.

To the restaurants

Is there a dress code?

The desired dress code in the restaurants is smart casual.

Room service

Does the hotel offer room service?

Yes, we are happy to take your orders from 07:30 am to 10:00 pm on the number 1945. Please note that room service is only offered in the main building.

Wellness

What are Deltaspa's opening hours?

Pool area and fitness room: 07:30 am to 09:00 pm

Swimsuit sauna area: 09:00 am to 09:00 pm

Classic sauna area: Monday to Friday from 11:00 am to 09:00 pm | Saturday and Sunday from 09:00 am to 09:00 pm

Are bathrobes and slippers available in the hotel?

You will find a bathrobe and a wellness bag in the wardrobe of your hotel room. Wellness towels are available in the Deltaspa. Protect the environment with us: the use of disposable slippers generates 1.5 tons of waste every year. As a sustainable alternative, we offer you reusable flip-flops at a cost price of CHF 5 or you can bring your own wellness slippers.

Can I use the wellness area before check-in or after check-out?

The wellness area is accessible from 01:00 pm on the day of arrival and until 01:00 pm on the day of departure.

Can external guests use the Deltaspa?

Yes, external guests are welcome at the Deltaspa subject to availability. Please contact us to make a reservation.

To the dayspa offer

Service

Does the hotel offer a luggage service?

We are happy to assist you with your baggage transfer.

Does the hotel offer a laundry and sewing service?

Our Lingerie will be happy to clean and iron your laundry. Please refer to the laundry list in your room. Laundry that is handed in by 02:00 pm will be returned to you by 06:00 pm the following day at the latest. Would you like to iron your clothes yourself? We have a number of ironing stations. Please call housekeeping directly to order an iron.

Our laundry department will be happy to complete smaller sewing jobs for you.

Does the hotel offer a wake-up service?

Yes, please request your wake-up call at reception.

I forgot my toothbrush, can you help?

Reception will be happy to provide you with a toothbrush, toothpaste and other small items.

Does the hotel have power adapters/euro converters?

You are welcome to borrow an adapter from reception for the duration of your stay. An adapter for Euro plugs can be found in the safe. A deposit fee will be added to your room bill, and deleted upon return of the device.

WLAN & Business Corner

Does the hotel have WiFi?

Free WLAN is available throughout the hotel. Simply connect to the "Deltapark" network. You will find the access data on your room card cover. By logging in, you agree to the hotel's internet terms and conditions.

Is there a business corner in the hotel?

Yes, a PC and a printer are available for guests in the library.

Accessibility

Does the hotel have barrier-free rooms?

Yes, the hotel has 4 barrier-free rooms.

Pets

Can I bring my dog?

There are special rooms where dogs are allowed. Flat rate CHF 25 per night (without food). Please bring your own dog beds for our four-legged guests - the hotel beds are for two-legged guests only.

Can I bring my dog go to the restaurant?

Dogs are allowed in all restaurants except Deltaverde Thai Cuisine. Dogs are not allowed here due to the open concept kitchen.

Can my dog stay in the hotel room alone?

Please do not leave your dog unattended in the room - dog owners are liable for damage to furniture and textiles.

Activities

Can I hire bicycles or e-bikes?

Yes, city bikes or e-bikes can be rented during the operating hours from 08:00 am to 07:00 pm.

Prices Citybikes
Citybikes are offered free of charge.

Prices E-bikes
Morning: CHF 20 | from 08:00 am to 12:00 noon at the latest
Afternoon: CHF 25 | from 02:00 pm to 07:00 pm at the latest
Full day: CHF 45 | from 08:00 am to 07:00 pm at the latest

Can I hire motorboats?

Yes, motorboats can be rented during the operating hours from 09:00 am to 06:00 pm. A skipper's license is not required for hire.

Prices for motorboats
1 hour: CHF 125
2 hours: CHF 200
3 hours: CHF 250
4 hours: CHF 300
Full day: CHF 500 | maximum 9 hours

Where can I relax on Lake Thun?

The Hauenstein Hotels invite you to relax and enjoy yourself around Lake Thun:

Belvédère Strandhotel in Spiez
Solbadhotel Sigriswil
Restaurant Burehuus in Thun
Erlebnisland Grizzlybär in Forst-Längenbühl

Places of interest

How do I get to the Jungfraujoch - Top of Europe?

You can reach the Jungfraujoch by public transport from Interlaken via Grindelwald or Lauterbrunnen. There are various routes to choose from: via Grindelwald with the modern Eiger Express, classic via the Wengernalp Railway or combined as a round trip. Alternatively, you can drive to Grindelwald Terminal or Lauterbrunnen and change there to the Jungfrau Railway. The spectacular journey takes you through the north face of the Eiger at 3,454 m above sea level.

We recommend planning a whole day for this excursion.

Our reception team will be happy to provide you with further information and tips.

How do I get to Bern?

You can reach the Swiss capital of Bern from Deltapark in around 35 minutes by car. Take the A6 highway via Thun directly in the direction of Bern. By public transport, you can easily reach the city center of Bern by train from Thun in just 30 minutes.

How do I get to Interlaken?

You can reach Interlaken by car from the Deltapark in around 25 minutes. You drive along Lake Thun via Spiez, Leissigen and Därligen. Alternatively, you can reach your destination by train from Thun or Spiez in around 30 minutes.

Do you have any questions?