To help you enjoy your stay to the fullest and find your way around our hotel, you will find answers to frequently asked questions on this page.
Didn't find the answer you were looking for? Then do not hesitate to contact us
Room occupancy is guaranteed from 03:00 pm.
We kindly ask you to vacate your room by 11:00 am on the day of departure at the latest. Late check-out is possible subject to availability and at an extra charge. Please contact reception the evening before to clarify the possibilities.
Yes, please bring your luggage to reception. Your luggage can be safely stored here.
Yes
All outdoor and indoor parking spaces at Deltapark are available at reduced rates. Outdoor parking spaces are charged at CHF 5 per night for hotel guests. Garage parking spaces cost CHF 10 per night. All outdoor parking spaces are free of charge for direct bookers.
Yes, the hotel has two parking spaces with charging stations for electric cars.
The bus stop "Gwatt Deltapark" on line 1, which takes you to Thun or Spiez, is located on the main road. With our "Panoramacard" guest card, which you receive free of charge at check-in, you can use the entire bus network in Thun and Spiez free of charge.
No. There are also rooms with mountain, park or garden views.
We are happy to provide you with an extra bed for an additional charge, provided there is enough space in the room. For fire safety reasons, no more than three people may stay in one room.
Your room is cleaned daily. If you would like to skip room cleaning one day and make a contribution to climate protection, please use our Green Choice module in the digital guest directory.
You are welcome to borrow an adapter from reception for the duration of your stay. An adapter for Euro plugs can be found in the safe. A deposit fee will be added to your room bill, and deleted upon return of the device.
All hotel rooms are equipped with a safe, with operating instructions printed on the inside of the door. Electronic devices can be charged in most safes (special plug). No liability is accepted for valuables, cash or checks stored in the rooms.
We are happy to assist you with your baggage transfer.
Our Lingerie will be happy to clean and iron your laundry. Please refer to the laundry list in your room. Laundry that is handed in by 14:00 will be returned to you by 18:00 the following day at the latest. Would you like to iron your clothes yourself? We have a number of ironing stations. Please call housekeeping directly to order an iron.
Yes, please request your wake-up call at reception.
Our laundry department will be happy to complete smaller sewing jobs for you.
Reception will be happy to provide you with a toothbrush, toothpaste and other small items.
Monday to Saturday: 06:30 am to 10:30 am
Sunday: 07:30 am to 10:30 am
Yes
Pool area and fitness: 07:30 to 21:00
Textile sauna area: 09:00 to 21:00
Classic sauna area: Monday to Friday from 11:00 to 21:00 | Saturday and Sunday from 09:00 to 21:00
You will find a bathrobe and a wellness bag in the wardrobe of your hotel room. Wellness towels are available in the Deltaspa. Protect the environment with us: the use of disposable slippers generates 1.5 tons of waste every year. As a sustainable alternative, we offer you reusable flip-flops at a cost price of CHF 5 or you can bring your own wellness slippers.
The wellness area is accessible from 01:00 pm on the day of arrival and until 01:00 pm on the day of departure.
Yes, external guests are welcome at the Deltaspa subject to availability. Please contact us to make a reservation.
Lunch is served in the Delta restaurant from 11:30 to 13:30.
The 4-course dinner is served from 06:00 pm.
You can dine at the Delta restaurant from 06:00 pm.
The 1st seating at the Deltaverde Thai Cuisine restaurant starts at 05:30 pm.
Yes, as a hotel guest you can enjoy our 4-course dinner at the Delta restaurant. Half board can also be booked at the Deltaverde Thai Cuisine restaurant.
External guests are very welcome in the Delta Restaurant and the Deltaverde Thai Cuisine Restaurant.
We recommend that our guests reserve in advance.
Free WLAN is available throughout the hotel. Simply connect to the "Deltapark" network. You will find the access data on your room card cover. By logging in, you agree to the hotel's internet terms and conditions.
Yes, a PC and a printer are available for guests in the library.
Yes, city bikes or e-bikes can be rented during the operating hours from 08:00 am to 07:00 pm.
Prices Citybikes
Citybikes are offered free of charge.
Prices E-bikes
Morning: CHF 20 | from 08:00 am to 12:00 noon at the latest
Afternoon: CHF 25 | from 02:00 pm to 07:00 pm at the latest
Full day: CHF 45 | from 08:00 am to 07:00 pm at the latest
Yes, motorboats can be rented during the operating hours from 09:00 am to 06:00 pm. A skipper's license is not required for hire.
Prices for motorboats
1 hour: CHF 125
2 hours: CHF 200
3 hours: CHF 250
4 hours: CHF 300
Full day: CHF 500 | maximum 9 hours
The Hauenstein Hotels invite you to relax and enjoy yourself around Lake Thun:
You can reach the Jungfraujoch by public transport from Interlaken via Grindelwald or Lauterbrunnen. There are various routes to choose from: via Grindelwald with the modern Eiger Express, classic via the Wengernalp Railway or combined as a round trip. Alternatively, you can drive to Grindelwald Terminal or Lauterbrunnen and change there to the Jungfrau Railway. The spectacular journey takes you through the north face of the Eiger at 3,454 m above sea level.
We recommend planning a whole day for this excursion.
Our reception team will be happy to provide you with further information and tips.
You can reach the Swiss capital of Bern from Deltapark in around 35 minutes by car. Take the A6 highway via Thun directly in the direction of Bern. By public transport, you can easily reach the city center of Bern by train from Thun in just 30 minutes.
You can reach Interlaken by car from the Deltapark in around 25 minutes. You drive along Lake Thun via Spiez, Leissigen and Därligen. Alternatively, you can reach your destination by train from Thun or Spiez in around 30 minutes.
There are special rooms where dogs are allowed. Flat rate CHF 25 per night (without food). Please bring your own dog beds for our four-legged guests - the hotel beds are for two-legged guests only.
Dogs are allowed in all restaurants except Deltaverde Thai Cuisine. Dogs are not allowed here due to the open concept kitchen.
Please do not leave your dog unattended in the room - dog owners are liable for damage to furniture and textiles.
Haven't found the answer to your question? Then contact us, we will be happy to help you.